Sometimes a new Airbnb user may not understand what is expected of a guest in terms of cleaning up before they leave, for instance, and the host hasn't left any instructions. Can you give me some insight into what happened there?" I see that review from YY on your profile, which concerns me. So unless the guest has said something in their messages to you that throws up red flags, or all their reviews are bad, you can also ask. Or you might see that the host leaves hypercritical reviews for many of their guests. You can often get a sense that the guest was actually okay, left a nice review, or explained what happened that caused an issue, and you get the picture it was the host who was difficult.Ī guest who wasn't suited to a home-share they booked because they have no social graces, leave their stuff cluttering up common shared spaces, and helped themselves to the host's food in the fridge might be a non-problematic guest in an entire apartment listing, as long as the review doesn't say they left their room a filthy disaster. And to also look to see what sort of review the guest left for that host. It's a good idea to cross reference to see what sort of listing the host who left that review has and how they have reviewed their other guests. A negative review doesn't always mean they will be a bad guest. Sometimes a guest has a bad review, but it was because the host is over-critical or the host and guest got off to a bad start and it all went downhill from there. Or simply decline without messaging them. Be honest- " I'm sorry, XX, but I don't feel comfortable accepting a booking from a guest with bad reviews.". Unless your listing states that you only rent to families, then saying that is discrimination.
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